Thank you so much for joining us at Fabrics by LJ! Please reach out to our customer service email address at firstname.lastname@example.org for any and all issues, questions, or concerns that you may have.
Returns and Exchanges
Returns or exchanges (for store credit only) are accepted within 30 days of your package delivery date. Returned fabrics must be in original condition and packaging. Buyer is responsible for return shipping on returns or exchanges. In the event that you receive an incorrect item, a full refund will be given upon receipt of the returned items.
Cross Stitch Fabrics – Despite the fact that we use industry standard practices to ensure a colorfast dye result, fabrics are not guaranteed to be colorfast, so we do not recommend that you wash your cross stitch fabrics. Steam pressing with an iron should remove most wrinkles or creases. To avoid stains, please be sure to wash your hands before stitching, and store fabrics away from food or drink. Our cross stitch fabrics are designed to be incredibly vibrant – washing your fabric could possibly remove some of this vibrancy. FbLJ is not responsible for damage to fabric caused by washing.
Quilting Cotton – We recommend that you wash your fabric separately in cold water with a mild detergent before using. It is not unusual to see some color in the water – this is residual dye that did not bond to the fabric and did not come out in the washing process. Quilting cottons are serged on non-selvedge edges to reduce fraying. Quilting fabrics are also washed twice before being shipped out.
Clothing Items – We recommend that you wash your fabric separately in cold water with a mild detergent before wear. Our testing has shown the colors to remain bright and cheerful after many many washes. Clothing items are washed several times to remove residual dyes left in the fabric, but it is not unusual to see some dye in wash water. This dye is not active and will not stain other items.